Refund policy

At WildflowerGoldShop, each product is made especially for you after your order is placed. Because our products are made-to-order, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other customer ordering errors.

Please review all product details, size charts, colors, and personalization information carefully before placing your order.

Damaged, Defective, Incorrect, or Shipping-Issue Orders

We want every order to arrive exactly as expected. If your item arrives damaged, defective, incorrect, or there is a problem with your order caused by us or during shipping, please contact us at support@wildflowergoldshop.com as soon as possible after delivery.

Please include your order number and clear photos showing the item and the issue. Once we review and confirm the problem, we will provide an appropriate resolution, such as a free replacement or refund, depending on the circumstances.

You will not be charged for a replacement when the issue is confirmed to be our error or a shipping-related problem.

Non-Returnable / Non-Exchangeable Orders

Because our products are made specifically for each order, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size or color
• Incorrect information provided by the customer
• Preference regarding fit, style, or design when the item matches the product description
• Personalized or custom-made products, except when defective, damaged, or incorrect

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed. Please contact us at support@wildflowergoldshop.com as soon as possible if you need to request a change or cancellation.

Refunds

If a refund is approved due to a damaged, defective, incorrect, or otherwise eligible order, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country in the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, in accordance with applicable EU consumer protection laws.

Certain goods, including products made to the consumer’s specifications or clearly personalized items, may be exempt from this right of withdrawal. Please note that simply being made after an order is placed does not necessarily make a product exempt.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Contact Us

If you have any questions or experience a problem with your order, please contact us at:

support@wildflowergoldshop.com

We’ll be happy to review the issue and help find an appropriate solution.